The Company - All bookings are made with Bluebird Coaches (Weymouth) Limited, 83 The Esplanade, Weymouth, Dorset. DT4 7AA.  Registered in England & Wales No. 4055438.  

Payment of Deposit - When you make your booking you agree to accept our conditions on behalf of all of your party.  At this time you are required to pay a deposit of £50.00 per person, plus any insurance premiums required.  A booking is only considered to have been confirmed after we have received this deposit and issued a written confirmation/invoice.

Payment of Balance - The balance of your tour account is due for payment not less than 8 weeks before departure. Reminders are not sent so please note the date carefully. If you book less than 8 weeks before departure the full tour price must be paid at the time of booking. If you fail to pay the balance within 8 weeks of departure we reserve the right to cancel your booking and apply cancellation charges.

Credit Card Payments - We are pleased to accept payment by any major credit or debit card.  To cover bank charges we have to apply a flat fee of £2.00 per transaction for use of a credit card. There is no extra charge for debit cards, cash or cheques.

If you cancel your booking - Cancellation must be informed to us in writing. As this incurs administration charges the following cancellation charges will be applied :-
Cancellation received by us        Cancellation Charge
Prior to 42 days before departure        Deposit only
28 - 42 days before departure date        30% of holiday cost
14 - 27 days before departure date        45% of holiday cost
7 - 13 days before departure date        60% of holiday cost
0 - 6 days before departure date        100% of holiday cost
Note : If the reason for cancellation is covered under the terms of a Travel Insurance Policy you may be able to reclaim these charges.

If you change your booking - If after paying your deposit you decide to change the details of your booking we can arrange this subject to availability and payment of £10.00 per person to cover costs.  Changing the details of your booking after the balance payment has been made is not always possible, although we shall make every effort to comply with any late requests.

If we change your holiday - In the event that we need to make a significant change to your holiday we shall inform you as soon as possible and replace the affected element with an equivalent or higher standard alternative. If the change significantly affects the tour as a whole (such as change of date or resort) you will have the option of cancelling your booking and receiving a full refund.

Itineraries - It may be necessary to amend our advertised itinerary routing, or to change the daily order of excursions, in order to comply with local conditions in respect of weather, traffic congestion, diversions, and other unforeseen events, closures etc.  Please be aware that some tours, particularly those travelling abroad, may involve an early morning departure time or late return.  Pictures published in this brochure are for illustration purposes only and are not necessarily sights included in the tour.

Picking-up Points - please see page 2 for area covered.  Details of your nearest pick-up point will be advised to you by post not less than 2 weeks before departure. We shall arrange a pick up point as close as possible to your home, but we can not guarantee a door-to-door service.

Seat Belts - Every seat is fitted with a retractor lap-belt and it is a legal requirement that you wear your seat belt when the coach is in motion.  If you hold a seat-belt exemption certificate you must bring it with you on the tour.

Luggage - Luggage is restricted to one case/bag per person not exceeding 20kg per individual piece, plus one small handgrip that can be stowed on the overhead rack.  Items exceeding 20kg may not be manually handled by our crew or hotel porters.  We are able to accept light-weight folding wheelchairs (if notified in advance) but are unable to carry battery powered chairs/scooters.

Excursions - You may choose not to undertake all or some of the excursions offered with any tour but no discount or refund can be made.  If you choose to leave or curtail an excursion part-way through the days itinerary you will be responsible for any expenses incurred in rejoining the tour later.

Single Rooms - The supplement shown (if any) is charged by hotels for occupancy of a Single bedded room and does not guarantee sole occupancy of a Double/Twin room.  Single rooms are inevitably smaller but will have all the facilities advertised.

Hospitality Trays - This is a facility peculiar to many UK hotels (but not all) and are not usually provided in European hotels. If they are available we shall include them in the hotel description, otherwise you may care to bring your own travel kettle.

Complaints - If you feel dissatisfaction with any aspect of your holiday please inform our representative who will do their utmost to resolve the problem.  Failure to establish your complaint
immediately may affect your subsequent right to raise the matter
with us later.  If the matter cannot be put right on the spot, please notify our office in writing within 28 days of the completion of the holiday.

Travel Documents - For all continental holidays you will require a full 10 year passport (Children 5 year). For holidays outside of the EC the passport should be valid for at least 6 months beyond the return date. Children who are travelling with a person other than their parents should have a letter of authorisation from the parent/legal guardian which must contain a contact telephone number. We cannot accept responsibility for passengers who are not in possession of the correct travel documents.

Health - Passengers travelling to EC countries are advised to obtain a European Health Insurance Card , which entitles you to free or reduced cost emergency medical treatment in the EC.  Although this provides emergency cover it is no substitute for a full travel insurance policy (see Travel Insurance section)

Smoking, Mobile Phones, Behaviour - All tour coaches are designated as Non-smoking throughout. Drivers will make adequate stops for those who wish to disembark to smoke.  Mobile phones must be switched off while onboard the coach.  We reserve the right to refuse a booking or to terminate a client's holiday in the event of unreasonable conduct likely to cause damage, distress, danger or annoyance to others.

Special Requests - Requests for low floors, adjacent rooms, dietary requirements etc. must be noted on the booking form. We are not able to accept a booking which is conditional upon a special request being guaranteed but will pass all requests on to hoteliers etc. as appropriate.

Financial Protection - In accordance with the Package Travel Regulations 1992 all passengers booking with Bluebird Coaches (Weymouth) Limited are fully protected for the initial deposit and subsequently the balance of all monies paid to us including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Bluebird Coaches (Weymouth) Ltd.  A certificate detailing this cover will be given to each and every passenger as evidence of cover.  Please ensure that you are given the appropriate certificate(s) at the time of booking.